A TENANT plagued with problems and gas leak scares at her flat says River Clyde Homes have taken SEVEN YEARS to address issues — and still hasn't fixed them.

Julieanne Rennie has had to endure carbon monoxide alerts, chronic dampness and shoddy wiring at her Gourock home, as well as an entire brand new central heating system failing a safety test.

Julieanne claims that the housing association's failure to sort the situation led to her having an 'emotional breakdown'.

She told the Telegraph: "I'm at the end of my tether.

"It's just ridiculous."

The housing association has not denied any of the major problems — and seven-year timescale — highlighted through a string of emails sent on Julieanne's behalf by her gas engineer brother.

Bosses from the social landlord have issued a written apology 'for any anxiety that has been caused' but they insist the work was carried out as quickly as possible.

Julieanne said: "There's been leaks from the gas pipes that only just got fixed.

"It's a total disgrace.

"I make phone calls to them and nobody gets back to me."

Julieanne's brother, Mark, said: "A new Worcester Greenstar heating system was incorrectly installed in December and could not pass the commissioning test requirements.

"I know this because I'm a qualified Worcester installer and gas engineer.

"Julieanne called me to say the boiler wasn't working.

"I checked the pressure gauge — no pressure — and lifted the floor and found two leaks on the new installation pipework.

"Smoke and carbon monoxide alarms kept going off."

Julieanne says that RCH bosses promised to send a contractor round to her home in Gourock's Sharp Street within four hours but no-one turned up until late afternoon the following day.

Other problems at her flat include the boiler and a radiator not being fitted to the design of her kitchen, a leak left under her sink, walls being plastered without longstanding dampness being rectified and rotten door frames.

Julieanne said: "RCH seem to just pass the buck to their contractors and their contractors pass the buck to RCH.

"It all just goes round in circles and nothing seems to get fixed.

"Everything is done back-to-front and they just don't care."

Mark says he has told the housing association they should be 'ashamed' at the service provided, adding that he 'could not believe the standard of workmanship'.

In an email email he sent to them in March last year, to which he says he received no reply, Mr Rennie wrote: "My sister has contacted your office between 2011 and 2018 for work to be carried many times, just to be told that it will be carried out soon.

"Seven years later you have decided to carry out half of the work. Not good enough."

RCH technical services manager, Graham McDowall, said: "We know that improvement works to customers' homes can cause disruption and apologise for any anxiety that has been caused.

"We tried to minimise the inconvenience in this case by rolling a number of improvement works together. The tenant was fully advised of the various stages of the works and met with our technical officer.

"All works have been carried out as quickly as they practically could."

Mr McDowall added: "In relation to the heating system we have instructed our contractors to revisit the property to ensure the system is fully operational and safe to allay any fears the customer may have.

"Our contractor visited the home to review the electrical installation and carry out other works as required.

"Additionally, we will contact the customer in due course to arrange a suitable time to repair the ceiling."