A FUMING furniture customer has The Range in her firing line after being sold a 'shoddy' sofa which she says ripped and frayed within months.

Agnes Nimmo — who spent £920 on a new suite at the company's Greenock store — claims she's been ignored by the company's head office bosses since lodging a complaint.

Agnes, 64, is the second Inverclyde customer to hit out at The Range over it's Ledbury fabric couches and it's 'appalling' attitude to customer service.

She said: "I was told I'd have to pay for an upholsterer to look at my sofa but it's not even a year old and it's still under guarantee.

"I've sent emails and made so many phone calls to them but I'm just being constantly ignored.

"Sometimes I've called them two or three times a day and I'm put on hold for 15 minutes or more and it's clear no-one's going to talk to me.

"I'm 64 and I bought this hoping it would be the last suite of my life."

Agnes, of Auchendarroch Street in Greenock, bought three-seater and two-seater Ledbury couches last October and noticed in February that the smaller one had started to 'go bobbly'.

She said: "I've been banging my head off a brick wall with The Range ever since."

Port Glasgow woman Rita Kelly, of Lewis Road, told the Tele last month how a spring burst in her Ledbury sofa just two weeks after buying it — and was told it was because she'd SAT on it.

Rita, also 64, said she was left in tears when The Range put the failure down to 'wear and tear' and refused to replace it.

Greenock customer Agnes said: "I have to say that the staff in the store were great, I can't fault them at all.

"But I paid £400 for the two-seater and the side bit of it ripped as well.

"It's a lot of money to me to pay.

"But what makes me really angry is them just ignoring me all the time.

"I wouldn't recommend The Range to anyone looking to buy a sofa.

"It feels like once they've got your money they just don't care.

"They've sold me shoddy goods for a lot of money.

"The customer service — apart from the shop staff — is appalling."

The Tele has put both Agnes's and Rita's cases to The Range but the company has repeatedly ignored invitations to comment on the matters.